Shipping Policy

Damaged Items: Collectors must notify Marc Travis Macleod of damaged artwork, providing supporting photographs, within three (3) days of delivery to be eligible for a refund or replacement. Assessment of damage, and the following decision regarding refund eligibility, is made at the sole discretion of Marc Travis Macleod. After this three-day period (starting from the “delivered” date indicated by the mail courier), Marc Travis Macleod will not guarantee a refund or replacement item. For this reason, Marc Travis Macleod strongly encourages all collectors to check their orders for quality immediately upon receipt. Collectors must include the corresponding Certificate of Authenticity along with their return.

The collector assumes risk of items damaged or lost in transit upon completion of purchase.

If you have recently received a damaged order from Marc Travis Macleod, please take pictures of your item and the packaging in which it came, and include them in an email to support@marctravismacleod.com within three (3) days of receipt.

Lost or Stolen Items: Marc Travis Macleod assumes that all provided address information is correct and that collectors are able to receive packages at their shipping addresses. Once an order is released to the mail courier, the collector bears the responsibility of tracking their package and ensuring that they are able to receive it.

If you believe that your package has been stolen, please file a report with your local police department, and notify any neighbor or front office representative who might have accepted the package on your behalf.

Order Cancellations: Due to the limited nature of fine art, all sales are final upon shipment. Orders may be cancelled for a full refund until they are shipped. Marc Travis Macleod does not accept returns or exchanges.

Undelivered Orders: Marc Travis Macleod is not responsible for bounced packages or non-deliveries. Marc Travis Macleod assumes that all address information provided by the collector is correct and that collectors are able to receive packages at their provided shipping addresses. An undelivered order (that is returned to Marc Travis Macleod by the courier) may be reshipped at the collector’s expense.

If a collector would like to cancel a shipment that has already been returned by the mail courier, Marc Travis Macleod may subtract a restocking fee from the refund. Shipping charges are never refundable.

International Orders: The collector is responsible for all import taxes, customs duties, and fees levied by the receiving country. Additional charges for customs clearance must be fulfilled by the recipient. Customs policies vary widely; Marc Travis Macleod has no control over international customs charges, nor can Marc Travis Macleod predict what they may be. The collection of these charges may be administered by the mail courier (such as FedEx or DHL). Such charges are separate and independent from shipping charges calculated on the marctravismacleod.com site.

Please contact your local customs office for more information on import fees. Marc Travis Macleod will not issue refunds for refused packages. Marc Travis Macleod ships to most countries around the globe.

Order Status Inquiries: Immediately following all purchases, a confirmation email is delivered to collectors’ inboxes containing an itemized receipt and an estimated delivery date. Please note this estimated delivery date after purchase. Collectors can be certain that their order is in process, and that they will receive a tracking number via email at the time of shipment.